Standard operating procedures (SOPs) guide emergency responders in a crisis, providing predetermined steps to manage anticipated events. However, modern disasters often manifest as complex systems and produce unanticipated outcomes. As a consequence, the application of prediction-dependent SOPs to prediction-defiant scenarios yields ineffective emergency management. In this podcast, Shawn Harwood (cohort 1505), Assistant Attache / Supervisory Special Agent for Homeland Security Investigations (DHS/ICE) proposes two practical, executable means of integrating adaptability into SOP-driven crisis response: the use of prompts and crisis co-pilots. Both of which help an emergency responder identify divergence from predicted behavior and encourage adaptation in the field.
Experts draw on years of experience to detect patterns and make predictions when facing novel situations. US Secret Service Assistant Special Agent In Charge...
In this inaugural Reflecting Pool podcast, host Bijan Karimi talks to USCG Lt. Chris Kimrey (CHDS Master’s cohort 1402) about how emerging problems often...
For most homeland security agencies, success is measured by preventing events. However, when it comes to budgets it can be hard to quantify what...
