Standard operating procedures (SOPs) guide emergency responders in a crisis, providing predetermined steps to manage anticipated events. However, modern disasters often manifest as complex systems and produce unanticipated outcomes. As a consequence, the application of prediction-dependent SOPs to prediction-defiant scenarios yields ineffective emergency management. In this podcast, Shawn Harwood (cohort 1505), Assistant Attache / Supervisory Special Agent for Homeland Security Investigations (DHS/ICE) proposes two practical, executable means of integrating adaptability into SOP-driven crisis response: the use of prompts and crisis co-pilots. Both of which help an emergency responder identify divergence from predicted behavior and encourage adaptation in the field.
Jessica Bress is the Director of Continuing Education for the D.C. Metropolitan Police Department. Her thesis explores United States’ drug policy and finds it...
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